We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
We were able to add pledge balance/status under commitments but you see the pledge transactions and not the full pledge amount. I wish there was a way to have a separate section for the full individual pledge amount and balance for each pledge. For ex: If someone pledges $50K over 5/yrs, you will see the 5 pledge transactions for the payments but not the $50K amount. (under commitments).
I believe that this would be a choice that was made when setting up your donor transaction file. Somebody must have elected to exclude pledges from your load, likely to avoid double counting. We chose to send both pledges and pledge payments, considering pledges "commitments" and considering pledge payments "cash" to avoid double counting in totals.